Privacy Policy

Last updated: January 2025

1. Who We Are

Matchix Teknoloji A.Ş. (“Matchix,” “we,” “us,” or “our”) operates the Matchix dating platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, and related services (collectively, the “Services”).

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you. This includes:

  • Account data: name, email address, phone number, profile photos, interests, and demographic details you submit.
  • Usage data: swipe activity, messages, events joined, session duration, device identifiers, app version, browser type, IP address, and cookies.
  • Location data: city-level location derived from your IP address or GPS, if you enable location services.
  • Payment data: limited billing details provided to our payment processors for Matchix+ and other premium features.
  • User support data: communications you send to customer support, including attachments.

3. How We Use Information

We process your information to deliver a safe, personalized experience. Typical uses include:

  • Creating and maintaining your account and profile.
  • Providing matching, messaging, discovery, and event features.
  • Recommending compatible profiles using machine learning tools.
  • Monitoring and preventing fraud, spam, and harmful behavior.
  • Communicating with you about service updates, feature releases, and promotional offers (you may opt out of marketing emails).
  • Performing analytics, product research, and audience measurement to improve the Services.
  • Complying with legal obligations and enforcing our Terms.

4. Legal Bases for Processing (EEA & UK)

Where GDPR applies, we rely on the following legal bases: (a) performance of a contract when providing the Services; (b) legitimate interests such as keeping Matchix secure and improving features; (c) compliance with legal obligations; and (d) your consent, which you may withdraw at any time, for optional processing like marketing and precise location.

5. Sharing & Disclosure

We do not sell your personal information. We share it with:

  • Service providers assisting with hosting, analytics, payment processing, customer support, and security.
  • Integration partners that enable video chat or event ticketing, when you choose to use those features.
  • Law enforcement or regulators when required by law or to protect our users’ safety.
  • Business transfers in connection with mergers, acquisitions, or asset sales, subject to your rights and this policy.

6. International Transfers

We operate globally. Where we transfer personal data outside the EEA, UK, or other jurisdictions with data transfer restrictions, we rely on standard contractual clauses and other approved safeguards to ensure appropriate protection.

7. Data Retention

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account we typically remove profile content within 30 days, unless legal retention requirements apply. We may store anonymous or aggregated data indefinitely.

8. Security

We implement technical and organizational controls designed to protect personal information against loss, misuse, and unauthorized access. Despite our efforts, no security measure is perfect and we cannot guarantee absolute security. Please use strong passwords and report any suspicious activity promptly.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or port personal data. You may also opt out of marketing communications at any time. Submit a privacy request via our contact page. We will respond in accordance with applicable law.

10. Children

Matchix is not intended for anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.

11. Updates to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. If we make material updates, we will notify you via email or in-app notice. Continued use of the Services after changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns, reach us at privacy@matchix.app or by mail at Matchix Teknoloji A.Ş., Istanbul, Turkey.